Hello , i need some clarification

So , first of all sry for my bad english . 2nd i purchased an innosilicon T3 57ths directly from Innosilicon. The problem is that i got the payment confirmation , and they sent me the DHL tracking code , even got an email from DHL to sign some papers . The problem is that this was like a week and a half now ,and since then DHL is waiting for a response from Inno . P.S : i saw that the Inno site is down since 15 of october . Thanks