Ppl antenna just flagged my city

PPL antenna just basically finessed me out of a small amt of money ($50)
Lol when I went to call them out on support it led to the company flagging my entire city rather than engaging in convo w me. I’m just blown away at how far people will go to cover their own ass sometimes. It was only $50?! Anyway if you order from that hardware site beware.

Edit 1&2: deleted and undeleted
Edit 3: adding edit explanations