Used Products when Bought NEW! Please HELP!

So here is the update guys. This is what was sent to me.

Seems like they are telling you to just “use” the machine. Ask them why the miner arrived as used. I would seriously consider contacting your credit card company to discuss this matter on what to do because they have advertised falsely. Wait for your second machine to arrive and check to see if the miner is new

Yep, I agree. It’s coming today and I’m going to be doing the unpacking on video as you suggested. They are just telling me to take it up with the manufacturer which is BS because I’ve run 6 of my own drop shipping companies and when you take a payment from someone you’re responsible if something isn’t up to par. I think what they’re trying to do is hoping I just see it’s under warranty and will just accept it because these things are just high in demand or that people will just be running around in circles trying to get a hold of a manufacturing company in China. So it’s really bad customer service. I’ll keep you all in the loop.

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It is their responsibility. They probably received the miner from different vendor themselves not from the manufacturer. Manufacturer will NOT send you your miner inside a plain box. Bitmain always uses their bitmain labeled tape on all their boxes along with their logos on the box.

Ok so here is the update. I received the other package last night at 9 pm. I took a long-form video of the unpacking @cryptominernv. I opened it this morning and it came the same way as the previous one. No original box, just the foam core and wrapped in an anti-static bag. Opening the bag I got a whiff of the product and it smells new. Now there is some dust on the fans but the heat sinks are basically brand new and dust-free. Nonetheless, the product was used but it is in much better shape than the first one. So basically we have decided to just get the bank involved and have them refund for the difference of used products plus the tax since BT-Miners doesn’t think they are liable. Well, they’re going to have a tough time with all the evidence and the bank turning that one over. Both products do have a one-year warranty. I checked those out. My concern is obviously running used equipment but something tells me if I just have them send me “NEW” ones that this could happen 10 more times because they have no control over China and what they send to us. So I’m looking for some advice. 1. Should I run used equipment at a used price with a one-year warranty? 2. Should I try and get new machines not knowing what can come from China and waste my time and efforts? 3. Any thing I’m missing or should know pertaining to this conversation? Like should I just get a full refund and buy from somewhere else? I’m trying to come up with other questions but any advice would be greatly appreciated. Thank you!

Yeah, these must be coming from another vendor and not Bitman. I agree. Here is the address of where they are coming from. I did some research online and I’m not sure what these places are. I thought maybe you’d know?

The address you see on the sticker is random. I once received a miner directly from the manufacturer, and it showed some random company name and address. I think they do this for security reason, just like when you’re buying gold coins on ebay, the gold vendor would make it look like it’s coming from some random shops.

Getting a refund from a vendor is going to very tough unless you get your bank involved. This is purely my opinion, but if I were you, I would ask them to give you a partial refund. Difference between what they charged you and what used machines go for these days. It may be hard for you to convince them at first. You can go through traditional route, but not only is it going to take long time to get it resolved, you’re losing your valuable time in between the process where you could be generating bitcoin. I would be upset for receiving used equipment especially when I paid MORE than other vendors and TAX on top, but we all learn from our mistakes. I’ve made terrible purchases in the past myself.

Ok I’ll just get the bank involved for the difference. I think that is what I’m looking to do here. I don’t mind if they’re used with a full-year warranty but they will have to deal with the bank with that. This way I can get to mining asap and then they can dispute the difference. I just wanted to make sure that it was ok to run used equipment. But it sounds like it is and that shouldn’t be a problem. Thanks for all the help. I’ll let you know the news on what the bank decides in the future in case anyone else goes through this problem. It’s usually resolved fairly quickly especially with all the evidence I have. I don’t see it being a problem. Thanks again for all the help. Merry Christmas and Happy New Year to everyone. Talk soon!

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Good luck and share us the good news!

So this is the latest news. Just like you said they don’t want to give any partial refunds for used products. Here is the email:

Hello!

The people at Bitmain said it’s normal for miners to have marks on them as they are all tested prior to shipment. Since these are industrial machines, Bitmain does not guarantee the appearance of the product, only the performance. A refund will not be provided due to the manufacturer’s warranty policy.

So, I wrote back to them saying I’m going to get the bank involved with all the evidence I have. Hopefully, I’ll win this argument but I’ll keep you in the loop.

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This is unfortunate but I do know Bitmain runs these machines before shipping. No clue how long but I wouldn’t be surprised they run the most profitable ones right up until shipping them out. Kind of shady but with the warranty I guess they feel they are in the right.

For me I’d be ok with it. I have gotten a DOA miner from Goldshell - who doesn’t do a burn in or extensive run before delivery. I feel I would almost prefer one that has been well tested. But I can understand your position. I hope you get that worked out in the end.

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IMHO, not worth all the hustle - for the refund to process they will most likely ask you to return the product back and you will end up with another “waiting” game.
I’ve bought used and brand new miners before - if it works AND under warranty, I would just put that thing online and start collecting profits :wink:
All miners are ridiculously overpriced nowadays anyway - new or used. If ROI is reasonable I would be running it already…

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I had the exact same issue with my KD5. They gave me a $600 credit for the “next time” I buy through them. But I didnt want to loose out on the money from sending it back and hoping to get another one.

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I do agree with you. Definitely don’t want to play any games with them. I put a dispute in for the difference this way I can keep the machines and don’t have to send them back. Power is being set up today with my electrician so hopefully, I can get set up by the end of this week to start mining. You’re right in just saying every day I’m losing money but since I didn’t have the power set up I thought it’d be worth it to just try to figure it out before I started running them. I’ll keep you guys in the loop and see if the bank sides with me. There seems to be a lot of shady things going on in this industry but we all know this already. I just want to make sure my first 2 purchases weren’t scammy cause they feel that way. Either way whatever the bank decideds I can at least put this whole thing behind me and start mining because that is what I really want anyway. :slight_smile: thanks for the comment.